Return

Exchange & Return

At Textile Atelier VON SCHÜTZ, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 14 days of the delivery date. Please ensure that the items are unused, unwashed, and returned in their original packaging. For a smooth process, please follow our online return procedure. If you have any further questions, our customer service team is happy to assist you.

The ordered product does not meet your expectations and you wish to exchange it?

Contact us with your order number and let us know your exchange request. We consider each exchange individually and are happy to exchange the items to ensure your experience remains unforgettable.

Would you like to return your ordered products?

Take advantage of your 14-day right of withdrawal. Pack the products you wish to return and inform us of your return request online.

Address your package to:

VON SCHÜTZ
c/o HOOSA GmbH
Immengarten 4
30926 Seelze
Germany

Please understand that we do not offer free return shipping. For further information, please refer to the right of withdrawal policy.

Refund of Your Purchase Price

We will refund the purchase price within 14 days of your withdrawal or the arrival of the unwanted items. We use the same payment method you chose for your purchase.

We will check the condition of the returned products to ensure they are fit for resale. Please note that the processing time may vary depending on the product.